Got Any Questions?
FAQs
What is Luxe jewellery made of?
All our pieces are crafted from high-quality stainless steel, making them waterproof, anti-tarnish and hypoallergenic. All our jewellery is nickle, lead & cadium free. They're designed to last without losing shine or colour.
Will Luxe jewellery fade or tarnish?
No. Our jewellery is tarnish-free and water-resistant. You can wear it daily - even in the shower or while washing your hands - without worrying about fading or rusting.
Can I cancel or change my order once it's place?
Unfortunately, once an order is placed it cannot be cancelled or changed, We begin processing immediately to ensure quick delivery.
How long does shipping take?
- Orders are processed within 2-4 business days.
- Delivery typically takes 3-7 business days after dispatch, depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can use this to track the delivery status in real-time.
How do I care for my Luxe jewellery?
Even though our jewellery is durable, we recommend:
- Storing it in a dry, cool place.
- Avoiding contact with perfumes or harsh chemicals.
- Wiping it gently with a soft cloth after wear.
How do I contact you for queries or support?
You can email is at jewelsbyluxe@gmail.com or DM us on @jewelsbyluxe. We typically reply within 24-48 hours.