At Jewels by Luxe, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

• You may return an item within [Insert Return Period] days of receiving your order.
• Items must be returned in their original condition, unused, and with all original packaging and tags attached.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• To initiate a return, contact us at [Insert Contact Email] with your order details and reason for return.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within [Insert Refund Processing Time] days.
• Shipping fees are non-refundable.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

3. Exchanges

• If you received a defective or damaged item, we will replace it at no additional cost.
• Exchanges are subject to product availability.
• Contact us within [Insert Exchange Period] days to request an exchange.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized items.
• Items that have been worn, used, or damaged after delivery.
• Sale or clearance items (unless defective upon arrival).

5. Cancellations

• Orders may be canceled within [Insert Cancellation Window] hours of purchase.
• Once an order has been shipped, it cannot be canceled.

6. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us at:

Jewels by Luxe
Email: jewelsbyluxe@gmail.com
Address: 701, Anand Villa, KHAR ROAD, PLOT NO 77, 5TH ROAD, MUMBAI - 400052
Phone: +917718864608