At Jewels by Luxe, we are committed to providing a seamless shopping experience, including reliable shipping and a fair return process. Please read our Shipping and Returns Policy carefully before placing your order.

1. Shipping Policy

• We process and ship orders within a 7 Days.
• Shipping times vary based on location and shipping method selected at checkout.
• We offer standard and expedited shipping options.
• Shipping costs are calculated at checkout and vary by destination.
• Once your order has been shipped, you will receive a tracking number via email.
• We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

2. International Shipping

• We offer international shipping to select countries.
• Customers are responsible for any customs duties, taxes, or import fees.
• Delivery times for international orders may vary depending on location and customs clearance.

3. Returns Policy

• Items may be returned within Opening Hours from the date of delivery.
• Items must be unused, in their original condition, and include all packaging and tags.
• Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.
• To initiate a return, please contact us at jewelsbyluxe@gmail.com with your order details.

4. Refunds and Exchanges

• Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within any Time.
• Shipping charges are non-refundable.
• Exchanges are available for defective or damaged items and are subject to product availability.

5. Lost or Stolen Packages

• We are not responsible for lost or stolen packages once marked as delivered.
• If your package is lost in transit, please contact the shipping carrier for assistance.
• If you require further assistance, please reach out to us at jewelsbyluxe@gmail.com.

6. Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at:

Jewels by Luxe
Email: jewelsbyluxe@gmail.com
Address: 701, Anand Villa, KHAR ROAD, PLOT NO 77, 5TH ROAD, MUMBAI - 400052
Phone: +917718864608